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Mr. Meines,

I wanted to Thank You for your Inspiring, reaffirming, and up-lifting talk.
[SHD staff still 'buzzing' from your talk:-)]

It is nice to hear someone remind us that we do not need lots of books or expensive programs to provide positive customer service. We just need to be welcoming, smile, and listen.

Sometimes we can get a little lost in our own problems and forget the simple things; but everyone I have spoken to or heard from, since yesterday, has felt that having you come to our All Staff meeting was so positive and more smiles and positive greetings abound.

When we have our clinic staff meetings our Supervisor is including one of the positive statements to the top of the agenda sheet.

Sincerely,

Betsey Denonville, RN
Lynnwood, South County Office
Snohomish Health District

Thank you so much Michael and Carol.  We have received glowing reviews of your presentation yesterday.  We had 97 employees attend and 23 provided feedback so far, which I have attached.  All gave the course excellent marks.  And, I have to say I have never read a course evaluation form from anyone in this bureau who wished the trainer could have spoken longer!

I'm talking with our Director and the other managers about bringing you back to speak to staff who were unable to attend, and also give the second half of your presentation that we did not hear.  Staff want more!  I'll be in touch about that. 

Thanks again,

• I loved his presentation. It made me laugh so hard tears ran down my face and cringe inside when he told about his accident. It would be great to have him back. It is always great to be reminded that the only person I have control of is me. After 2 hours of laughter, I feel great. Thank you.
   
• Please have him come back if he has more to share! He’s the best speaker I’ve ever had the privilege of hearing!
   
• I wish he could have had longer for this session. I haven’t laughed so hard in a long time. I could have listened to him talk for hours.
   
• This course by far is the best offering to date. This should be a mandatory session for all. Although there was ample time to cover material, more time would no doubt have been beneficial. The anecdotes proved to be applicable to both the work environment and to our personal lives. Training aimed at morale, choices, and interactions with people (like this training) is what we need.
   
• The next time we have a bureau-wide meeting, these are the kind of speakers we need. This class should be mandatory for everyone.
   
• Would have like to hear more! I have never been to a class that was more informative and taught this well. I did not come away feeling it was a waste of time. It was a great class!
   
• This was an excellent presentation. Mr. Meines has wonderful insight on human nature that applies to life in general. Thanks!
   
• Great motivational speaker. Good stories and good ways of sending positive message to employees.
   
• Mr. Meines’ delivery of this subject was excellent. He was interested in his topic and he focused on staff. I thought it was a great morale builder. I suggest we do further customer training with him and make it mandatory for all staff to be there.
   
• He was perfect. Can he record a little pep talk for me to play on my iPod before I come to work every morning?
   
• He was hilarious and made learning fun.
   
• Outstanding teaching technique. Excellent information. Helpful in all areas of life.
   
• Humor and self-stories made the class awesome!
   
• Very good class – fun – informative.
   
• Bring him back!
   
• He is the sexiest speaker I’ve ever had the pleasure to listen to!!
   
• Mr. Meines infectious style was engaging in a way that I have not experienced before. I appreciated the focus on relations rather than service. Please invite him back again!
   
• Self awareness, accountability, positive attitude, excellent presentation delivered in an entertaining style – Bring Mike back! All BDS staff should hear him speak!
   
• Validating & fun.
   
• Excellent course – really appreciated the positive spin on customer service. I would like to have a copy of the powerpoint.
  
  I give Mr. Meines excellent marks on all points of the course evaluation.
  
  He is great, his presentation and philosophy absolutely fantastic. His use of humor kept it entertaining and interesting. I not only gained valuable perspective about being positive, but I thoroughly enjoyed the time spent. Mr. Meines’ approach and theory is valid, worthwhile and real.
  
  If we could all practice giving and maintaining dignity and respect, and recognizing the value of being positive as much and as often as possible, imagine how pleasant the workplace could be. These tenets would over-ride any issues of customer service, diversity, cultural competency and any other PC type of buzz that the City thinks can be solved with “training”.
  
  I could relate to what he said and I gained more in this 2-hour presentation than I have in any other customer service related training. This was far superior to the customer service training required for every BDS employee which is a long – boring – mandatory – waste of money.
  
  Instead, I would recommend that you invite Mr. Meines back so that the balance of BDS employees may have another opportunity to hear his message. I repeat opportunity. Unfortunately, BDS staff have developed a distaste for mandatory training and become squeamish, particularly when it is used in conjunction with the words customer service.
  
  Thanks to whoever suggested bringing Mr. Meines in to speak. I came away feeling good, happy, positive and with the belief that I gained a valuable insight.
  
  Thank you Michael Meines. I enjoyed your talk so very much – just great.

Mike,

Your words made me feel so good. You made my day.  Everyone who has ever taken your class that I know has loved it and have walked away with appreciation.  You've made us laugh, cry, think seriously about life and each other.  More importantly, you've made us feel good about ourselves and think about ways we can positively impact others.  Our lives change for the better when we apply your expressions.  You bet I'll keep in touch because I would not want you to stop doing this most important,
worthwhile and wonderful work you do.

By the way, tell your lovely wife hello and for her to keep up the good work on encouraging and helping you along life's journey.  And, oh yes, I know your ex-wife is "a wonderful mother."  You have no idea how that impressed upon my mind to always have something nice to say about someone or don't say it at a ll.  You're one of a kind Mr. Meines.  May your family, your wonderful granddaughter and your friends all be blessed by your presence!

Hoping to see you again at another convention or presentation. :-)

You have my permission to put it on your website.  I have had the wonderful privilege and honor to hear you speak at least three times now and each time I go away with a heart full of thanks and appreciation for being a part of your audience.  Your message is so simple, basic and truthful.  If only everyone in the world would apply your words, what a wonderful world we would live in.  Please continue what you do, you impact people more than you know.  Anyway that's one person's opinion! :-)

Dorothy Palmer
Auditor's Office/Financial Services
Portland Water Bureau
Customer Services Director

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