|
Customer Service Trainer/Motivator
Mr. Michael G. Meines was
born in Monterey, California on March 12, 1947.
Mr. Meines spent seven years
in the U.S. Army and had assignments in Kassel and Pirmasens,
Republic of Germany; Fort Hood, Texas; Fort Devens,
Massachusetts and the Republic of Vietnam.
In his civil service career,
he served as the Public Affairs Officer for the Military
Intelligence Center and School at Fort Devens,
Massachusetts; Media and Community Relations Officer, I
Corps and Fort Lewis, Washington; Public Affairs Officer,
Troop Support Command, St. Louis, Missouri; Public Affairs
Officer, Letterman Army Medical Center, San Francisco,
California, Deputy Public Affairs Officer, Military Traffic
Management Command, Oakland, California; Public Affairs
Officer, Naval Medical Center, Oakland, California and
Public Affairs Officer, Madigan Army Medical Center, Tacoma,
Washington. Mr. Meines retired from Civil Service on
February 1st, 2006 with thirty-three years of
combined service.
He began teaching customer
relations for the military in 1988 and expanded his program
to include government agencies and civilian corporations
upon his retirement.
In 1998, Mr. Meines was
appointed the Director of the Army Medical Department’s
Center of Excellence for Customer Relations by the then
Surgeon General of the Army, LTG Ronald Blanck. He created
and developed a Customer Relations Train-the-Trainer program
for the entire Army Medical Department and produced over
2,000 trainers for the military. He conducted
Train-the-Trainer courses in Germany, Japan, Korea and
several locations in the United States.
Mr. Meines has also presented
his philosophy to the Washington State Patrol, Department of
Labor and Industries, Department of Health and Social
Services and the Department of Natural Resources.
Also, he has spoken to Mason
County and Thurston County employees in Washington State.
The employees of the cities of Olympia, Everett, Redmond,
Bellevue, Belfair and Anchorage, Alaska, Portland, Oregon
and the police departments of Olympia, Bellevue and Lacey
have also heard his positive message.
He has presented to numerous
fire departments, including Woodinville, Bellevue, Seattle
and Thurston County. He has also been the keynote speaker
for the Critical Incident Stress Management Network
Conferences and the Emergency Preparedness Conference.
He was keynote speaker at the
American Public Works Association Fall Conference, the
American Water Works Association Conference and Military
Medical Facilities Conference
He has also presented to St.
Joseph, Evergreen, Johns Hopkins, U.S. Public Health
Hospital in Boston and Multicare Health Systems. He has
done several presentations to the Digestive Health
Specialists Group of Tacoma.
In addition to government,
hospitals and law enforcement agencies, Mr. Meines has also
presented to Shell Oil Company, Anchor Bank, America’s
Credit Union, Seattle Public Library, Inland Empire and
North Central libraries, Peninsula College and the North
Mason and Bellevue School Districts.
President/Trainer
Mrs. Carole Meines was born in Aberdeen, South Dakota.
Upon graduation from High School, she entered the Army as a
Medical Specialist and was later trained as a Psychiatric
Technician. She served from 1959 to 1961 at Fitzsimons Army
Medical Center, Colorado and Fort Hood, Texas.
As a civilian, Mrs. Meines worked as the Secretary for the
Emergency Medicine Residency and as a Medical Clerk, Floater for
Departments of Surgery and Emergency Medicine at Madigan Army
Medical Center, Tacoma, Washington from 1980 to 1988.
In 1988, she went to Letterman Army Medical Center at the
Presidio of San Francisco, California, where she was
Administrative Assistant to the Chief of Primary Care. In 1990
she became the Assistant Quality Assurance Coordinator and later
Quality Assurance Coordinator. In 1993, she became
Administrative Assistant to the Deputy Commander for
Administration, Deputy Commander of Clinical Services, Chief
Nurse and Clinic Director as Letterman was going through the
base closure process.
Mrs. Meines returned to Madigan Army Medical Center in July,
1994 as the Credentials Management Coordinator. Mrs. Meines
became one of the Army’s first Certified Provider Credentialing
Specialists and was sought throughout the Army Medical
Department for her expertise in the credentialing field.
In 2001 she accepted the position as Graduate Medical Education
and Continuing Medical Education Program Director. A position
she held until she retired on March 1st, 2007.
Mrs. Meines was a Girl Scout Leader for nine years, is a former
member of International Training in Communications and is a
member of The National Association Medical Staff Services.
Mrs. Meines' awards include the second MAMC recipient Employee
of the Quarter, The Commander's Award, from both Letterman Army
Health Clinic and Madigan Army Medical Center, two Department of
the Army Superior Civilian Service Awards, the Department of the
Army Achievement Medal and the prestigious Order of Military
Medical Merit.
She is married to Michael G. Meines, former Madigan Public
Affairs Officer and CEO of the Army Medical Department’s Center
of Excellence for Customer Service. Together they have four
children and seven grandchildren.
Customer Service Trainer
Mrs. Sherla Brockway was born in
Tacoma, Washington, where she lived
until she attended Washington State University in 1962.
She received a BA in Education from Eastern Washington
University in 1966.
Mrs. Brockway joined her husband in his military career and
served as an
Army officer’s wife for twenty three years. During that
time she taught as an elementary school teacher and substitute
teacher in the DOD and civilian school systems, moving twenty
times in twenty years.
Mrs. Brockway joined the Public Affairs Office at Madigan Army
Medical
Center in February, 1994 as a Red Cross volunteer. After
nearly one year, she was hired as a Public Affairs Assistant and
later a Public Affairs Specialist. She served as the
Deputy Director for the Army Medical Department’s Center of
Excellence for Customer Relations program, coordinating and
implementing the train-the-trainer courses and refresher
courses, which were conducted several times a year. She
served as a co-instructor for the AMEDD program and taught the
Madigan’s mandatory customer relations and in-service classes to
internal staff members. Among other duties Mrs. Brockway
served as the director of the Madigan tour program, training
guides, coordinating all tours and conducting VIP tours.
She retired in December 2006.
She is married to retired Army Lieutenant Colonel Chuck
Brockway, has
two daughters and four, soon to be five, grandchildren.
Executive Assistant
Vice President for Marketing and Sales
Robert Meines was born on December 27, 1967 in Auburn,
Washington and the Puget Sound region has been home for most of
his life.
Rob Followed his father's footsteps into the military. He
served eight years in the Army reserve where he was trained as
a public affairs specialist, receiving awards for his writing
skills and photography.
For the past 12 years he has done sales work for the
irrigation/landscaper industry in distribution and as a factory
representative. He prides his approach on low pressure and
building long term relationships with his customers. Customer
service is the driving force behind this approach and he
believes is the number one reason for successful business.
Rob is also a family man. He has a lovely wife, Allison, and
two terrific children, Eric and Leah.
Contact Mike |
