(Testimonials are available upon request)

"I extend my sincere appreciation for your outstanding presentation "Customer Relations Workshop" given on 22 May, during our TRICARE Mid-Atlantic Regional Conference in Chesapeake, VA.  Your advice on ways to effectively improve customer service skills was met with enthusiasm and interest from the audience.  Your dynamic and entertaining presentation style is always appreciated and rated high by the conference attendees.  Thank you for your contribution to our TRICARE team and the invaluable information shared with our audience.  CAPT Kathleen M. Pierce, Acting Executive Director"

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