(Testimonials are available upon request)

"Thank you for providing such an interesting Customer Relations class for our Communication Officer Academy on October 10.  Feedback on your class indicated the highest ratings.  You have a positive and refreshing approach with people.  The techniques you use provide good reinforcement for some and can be adapted by others to improve their attitude and outlook.  Please accept my sincere thanks and appreciation for your time and effort in bringing your unique perspective on customer relations to the employees of the Washington State Patrol.  Sincerely, CEMF Ronal W. Serpas, Ph.D."

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